Fine-tune a support-ticket classifier
Route and tag customer support tickets with a private Llama-3.1-8B LoRA — trained in minutes, served for cents.
Dataset format: JSONL (chat) — {messages:[{role,content}…]}
The flow
An interactive miniature of the actual training screen — step through it.
New training job
Fine-tune an open model on your data. GPU auto-selected by model size.
Detected: JSONL (instruct) · 52,002 rows · validated
Summary
Llama, Qwen3, Gemma, Mistral… VRAM estimated per method, GPU auto-selected.
Step by step
- 1
Prepare your dataset
Format ~200–2,000 examples as JSONL chat pairs of (ticket → category/priority). Quality over quantity — a few hundred clean rows beats tens of thousands of noisy ones. Upload it, or point at a HuggingFace dataset.
- 2
Pick the base model
Choose the recommended base below (or any HF repo id). The dashboard auto-selects a right-sized GPU; you can override it.
- 3
Configure the fine-tune
Rank 16, alpha 32, 3 epochs is a strong default for an 8B classifier. Turn on completions-only loss so it learns the label, not the prompt.
- 4
Train
Fast fine-tuning finishes in minutes. You get a standard safetensors adapter and a fit-quality receipt.
- 5
Deploy & serve
One click deploys your adapter onto a shared base-model GPU and gives you an OpenAI-compatible endpoint. You pay per token, not per idle GPU-hour. Swap one base_url and you're live.
Build the customer support model
Standard safetensors out, OpenAI-compatible endpoint in. Export anytime — your weights are yours.